Frequently Asked Questions (FAQs)

Quick answers to questions you may have. Can't find what you're looking for?

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I can't login to my Boshhh account/app

If your username and password are not being accepted for any reason, please use the “Forgot your password?” feature. You will then receive an email with instructions on how to reset your password.

How long does it take to port my number

Once you have requested your PAC code by texting it to 65075 and then followed the instructions on our website, the porting process can take up to 3 working days. However this may take less time.

Can you guarantee that my credit score will improve?

We cannot guarantee that your score will improve and results may vary. However, when used correctly and in line with other good financial habits, Boshhh will speed up your credit building journey.

Who is the power behind our network?

We are powered by the UK’s most reliable network EE. We have the fastest and most reliable connection, and coverage in the most places.

*Just one of the reasons to use Boshhh are its excellent coverage and performance. 4G coverage extends to over 99% of the UK population, and its 5G services are now in reach for over 50%

What is Boshhh

Boshhh is the world's first mobile network designed solely to build your credit rating. Set up your agreement with us and pay your phone bill on time and we’ll do the rest. Click here to read our story

Do I get 5G with Boshhh SIM only deal?

Yes! As long as your handset is compatible. All our SIM deals are 5G

Why is an equifax report better than just my credit score? - Actual credit checks are quite complicated and rely on more than a three digit number - you can have a good credit score but still be refused by a lender due to something on your file. This is why we give you access to your full report and the resources to challenge anything you don't recognise.

What size of SIM card do I need?

The SIM card we send you comes in 3 different sizes to fit all phones, so you don’t need to worry about ordering the right size

What makes Boshhh trustworthy? Boshhh is aithorised and regulated by the FCA (Financial conduct authority). We also underwent and continue to be vetted by the credit reference agencies that we are partnered with. We also uphold EE’s network so are held to high standards by them.

What if I’m already with EE?

Don’t worry you're still welcome to switch with boshhh. We are all friends!

Are there any risks? At boshhh we are devoted to helping you towards a better financial future. This starts with understanding the impact of using credit on your credit file. As with any credit product, how you use Boshhh will determine that impact. When following our advise and paying on time you will see the benefit. However this must be maintained and in line with other commitments or it could be detrimental. But we will always be on hand to help should you run into difficulties.

Why chose a Boshhh SIM only plan?

Boshhh is the only network that will boost your credit score if you can’t get credit and give you UNBEATABLE network coverage

How will joining Boshhh help me?

Joining Boshhh could be your first step on your journey to a richer life. We empower you to reach your money goals. And we’ll offer you help and support along the way. So whether you want to build your credit score, or just have a SIM card on contract — we can help.

Can I use my SIM abroad?

All our inclusive unlimited minutes and texts are available throughout Europe. Go roam on us.

How long will it take for my Boshhh plan to appear on my credit file?

Boshhh will usually take 6-8 weeks to appear on your credit file.

Can I make International Calls outside of Europe.

Boshhh is a facility to build your credit rating in the UK and whilst we do support calls to Europe we do not currently support international calls outside of Europe.

However, our Boshhh high speed data is ideal for making calls through whatsapp and other internet communication applications.

What do I do if I already have a contract?

You can also text ‘INFO’ to 85075 to find out whether you have any early cancellation fees or how much credit you have left on your account.

How do I see my credit score improvement?

We will send you a SMS after sign up and give you access to our app and online log in to set up your credit file access, and easily view anytime on the go. This will help you better understand your financial profile

How do I pay each month?

Every month we charge the card that you used during signup, everything happens on auto. If for any reason we are unable to bill you (for example - if the card is declined) we will restrict services.

Can I leave Boshhh?

Yes, we offer a 14 day money back guarantee. We think you should be able to leave in a way that’s fair. So if it’s not right for you we’ll meet you in the middle just let us know what’s up and if we can’t fix it we will terminate on the date of your next bill.

How do I get in contact with you?

You can use our online chat on. Our website, email us onhello@boshhh.comor give our customer service team a call on03333 444415. BOSHHH!

How to find your PAC code?

A PAC (Porting Authorisation Code) is an alphanumeric code that allows you to transfer your number to a new network. It's valid for 30 days after it's supplied to you. If you don't start porting your number within that period, you'll need a new PAC.. The simplest and fastest way to get a PAC is by texting 'PAC' (no need for the speech marks) to 65075. Switch to Boshhh today and keep the number you love!