Terms of service
Last modified 7th March 2025
1. Terms of Service
Last updated 7th March 2025 Boshhh Ltd provides a mobile phone service that builds your credit score.
These are the terms and conditions on which the Services (the “Services”) are provided to you by Boshhh Ltd, referred to in these terms and conditions as “we”, “us” or “our”. When we say “you”, “your” or “Customer” we mean you, our customer and purchaser of the Services in accordance with these terms.
You can find everything you need to know about us on our website: https://boshhh.com, including our Privacy Policy and Cookie Policy and other supplemental documents and information. Any capitalised terms not defined in these terms, are defined in the Privacy Policy, Cookie Policy of the Boshhh App Terms.
These terms contain information about how we provide our Services to you, how you and we may change or end the Services, what to do if there is a problem and other important information.
By creating an account, making a purchase, receiving the Services or using a Boshhh SIM card to access the Services you will be deemed to have accepted the terms.
2. About Us
We are Boshhh Ltd and our company registration number is 13188665, our registered office address is Cardinal House, 20 St Mary's Parsonage, Manchester M3 2LY.
You can contact us by telephoning our customer service team on Boshhh mobile network, or 03333 4444 15 from a landline or non-BOSHHH mobile network. You can also contact us in the ways set out in our Help pages on our website.
If we contact you we will do so by telephone call, text, email, via our mobile App, by publishing on our website, including by changing the charges or this Contract, by notifying you by recorded message or other means.
3. Provisions of the Services
The Services will be provided within our network area in the UK and by roaming on to other networks. When you purchase our Services, by making an order (“Order”), we may supply you with a SIM Card, or an e-SIM to allow us to carry out the Services.
4. Access to Accounts
To use the Services, you must first connect your bank accounts via Open Banking. We will then automatically download transactional information relating to your Personal Account(s) and continue to do so at certain times until you withdraw your consent for us to do so. We will only provide you with a ‘screen grab’ of your Personal Account transaction information and will not initiate any payments from your Personal Account(s). For additional information on the legal bases in which we process your personal data, please see our Privacy Policy.
You grant to us and our Trusted Partners a non-exclusive, royalty-free licence to use the information in your Personal Account(s) for all purposes connected with the Services or referred to in these Terms or the Privacy Policy, with the right to use, modify, display, distribute and create new material using or incorporating such information to provide the Services to you. Our Trusted Partners and us may also use, sell, license, reproduce, distribute and disclose aggregate, non-personally identifiable information that is derived through your use of the Services. By submitting information, you agree (without the payment of any fees), that our Trusted Partners and us may use the information for the purposes set out above.
You are permitted to use content delivered to you through the Services only on our App. You may not copy, reproduce, distribute, or create derivative works from this content.
By using Open Banking, you agree and grant us and our Trusted Partners permission to aggregate your personal data, which may then be stored outside of your own country to the extent permitted by applicable law. You agree that when we retrieve your information relating to your Personal Bank Account(s) or your information required as part of the provision of the Services, we are doing so as your representative and on your behalf and not on behalf of or in the name of any third party.
You agree that we will be entitled to disclose your identity and information relating to your Personal Account(s) to third parties if we are required to do so by any applicable law or court order.
We do not check the accuracy of the Personal Accounts information and personal information you provide to us and we rely on you and your Personal Bank Account providers to ensure that the Personal Accounts information and personal information you provide to us is up to date and accurate.
By using the Services, you represent that you are the legal owner of the data in your Personal Bank Account(s) and that you have the authority to appoint, and do expressly appoint, us, our Trusted Partners and/or its third party providers as your agent and grant a limited power of attorney to access and retrieve such data on your behalf.
For our compliance purposes and in order to provide the Services to you, you hereby authorise us to, directly or through a third-party, obtain, verify, and record information and documentation that helps us verify your identity and Personal Bank Account(s) information. When you register for the Services and from time to time thereafter, we may require you to provide and/or confirm information and documentation that will allow us to identify you.
You agree that our third-party services providers are third-party beneficiaries of the applicable provisions of these Terms, with all rights to enforce such provisions as if such service providers were a party to these Terms.
5. Basis of the Order
The Order constitutes an offer by you to purchase Services in accordance with these terms.
The Order shall only be deemed to be accepted when we either:
(a) issue written acceptance of the Order; or
(b) provide email confirmation that the Services have been made live; at which point and on which date the Services shall
begin (the “Commencement Date”) and the contract these terms shall come into force (“Contract”).
6. We Only Accept Orders When We've Checked Them
We contact you to confirm we've received your order and we accept it when we supply the Services and confirm supply to you.
7. Sometimes We Reject Orders
Sometimes we reject orders, for example, because we can't verify your details or because the Services was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
8. The Services Duration
The Services shall run from the Commencement Date for a minimum period of 12 months (the “Initial Period”).
If a Customer does not serve notice to terminate on or before the expiry of the Initial Period, then the Services will renew and continue on a rolling basis until terminated by either party providing the other with not less than 30 calendar days’ written notice (the “Extended Period”. The Initial Period and the Extended Period, constitute the “Contract Term”.
9. Supply of the Services
We shall supply the Services to the Customer for the Contract Term in accordance with the Order in all material respects for the Contract Term. The Customer has the right to change the Services at any time during the Contract by contacting us via help@boshhh.com at any time during the Contract Term.
10. Changing the Services
We reserve the right to change the Order and the Services at any time during the Contract Term if necessary to comply with any applicable law or regulatory requirement, or if the change will not materially affect the nature or quality of the Services, and we shall notify the Customer in any such event. We will publish such changes on our website, including by changing our Pricing Information or these terms available at boshhh.com. We may also choose to notify you by phone, text or email. If any change is likely to cause material detriment to you in our reasonable opinion, we will give you at least one month’s notice by email or text or via our mobile App. If you do not accept such change, you may cancel the Contract by notifying us at any time before any such materially detrimental change comes into force. Your continued use of the Services after the date of any change will be deemed to be your acceptance of the change.
11. Your Legal Right To Change Your Mind.
You have 14 days after the date we confirm the Order to change your mind about a purchase, but you lose the right to cancel the Services when the Services have been completed for the relevant period (and you must pay for any services provided up to the time you cancel. We will refund you as soon as possible and within 14 days of us being notified of you telling us that you have changed your mind. We refund you using the method you used to make payment, and don’t charge a fee for the refund. If you change your mind, contact us at help@boshhh.com. Customer Promise We warrant to you that the Services will be provided using reasonable care and skill.
12. We May Charge You If You Don't Give Us Information We Need
We may charge you additional sums if you don’t give us information we’ve asked for in order to supply the Services in accordance with these terms.
13. We’re Not Responsible For Delays Outside Of Our Control
If our supply of the Services is delayed by an event outside our control, such as for third-party providers, or technical difficulties, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: 03333 444415 to end the contract and receive a refund for any services you have paid for in advance, but not received.
14. Your Data Plan
You have the option to purchase different categories and levels of the Services, called “Data Plans”, the prices of which can be found on our website at: https://boshhh.com/plans
Unless specified otherwise, a Data Plan gives you access to the Services for a period of 30 days at a time: from the time it is added to your account until 23.59 GMT or BST, whichever is in force, on the 30th day following the Order being accepted (the “Data Plan Period”). Your next Data Plan will automatically renew on the following day for the same period.
If you exhaust your Data Plan before the end of the Data Plan Period, you may contact us and request a data top up, provided you have enough credit. If you have any remaining data on your Data Plan at the end of a Data Plan Period it will expire and will not be rolled-over into the next period, unless we notify you otherwise. If you don’t want your Data Plan to automatically renew, or you want to change your Data Plan allowance at the next renewal date, you can use the settings on our App or contact us via our website, or on: help@boshhh.com.
15. Out-of-Plan
Each time you use mobile data, calls and text messages as part of the Services, your Data Plan allowance will be reduced according to the duration and type of call or message or the amount of data used. Where you use the Services outside of what’s included in the Unlimited Calls & Unlimited Texts Plans, Out-of-Plan charges apply, which will be taken from your credit. The Out-of-Plan charges are available on our website, or by contacting a member of our team on: help@boshhh.com. If you use the Services abroad, we will utilise our roaming partners and in line with applicable legislation and any fair use policy published on our website. Please see the Roaming section of our Help pages on our website for further information.
16. SIM and Number
We will provide you with a SIM card and a number. We own the SIM and number at all times and you must return either if we request for example, the number is required by a regulatory body. You are responsible for other people who use your Services complying with the terms. You must call us immediately if your SIM is lost, stolen or damaged to allow us to take steps to protect your personal data and our security systems. We will then take steps to provide you with a new SIM, and cancel the old SIM.
17. Your Devices
We are not responsible for the compatibility and functionality of your device. We are not responsible if data is lost or the device damaged during any unlocking process and you should back-up or store separately such data. We do not guarantee that our SIM cards and the Services will be compatible with all devices.
18. Payment
At the end of each Data Plan Period you will be charged the “Data Plan Charge” for the following Data Plan Period including any Out-of-Plan charges. When you make an Order, we will take payment for the first Data Plan Charge by debit card or other payment methods we permit. The Data Plan Charges vary, depending on the Data Plan that you choose when you make an Order. You can find the Data Plan Charges here: https://boshhh.com/plans.
The charges for the Services shall be calculated by the application of the appropriate rate per unit of time, taking into account destinations and categories of call: (a) the charges shall be calculated in accordance with the Tariff, as set out in the current price list at the date of the Contract; (b) we are entitled to charge connection fees, disconnection fees, re-connection fees and/or annual or monthly service charges; (c) in the event that the Customer fails to comply with clause 12.1(b), we are entitled to charge a non-return of hardware charge in accordance with the Tariff
19. We Can Suspend the Services.
We may do this to:
deal with technical problems or make minor technical changes;
update the Services to reflect changes in relevant laws and regulatory requirements; or
make changes to the Services.
20. We let you know, may adjust the price and may allow you to terminate.
We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend the Services for 7 days, we adjust the price so you don't pay for it while its suspended. If we suspend the Services, or tell you we're going to suspend the Services, for more than 7 days you can contact our Customer Service Team: help@boshhh.com to end the Contract and we'll refund any sums you've paid in advance for Services you won't receive.
21. Contesting the Data Plan Charge
If you do not agree with the Data Plan Charge, you can contact us using the following address: help@boshhh.com. We will endeavour to respond within seven days. We may vary the charges from time to time by giving the Customer not less than 30 days’ prior written notice. We may also run discounts and deals via our website to reduce the charges.
22. Invoicing
The Customer shall pay the Data Plan Charges, and any other charges due:
(a) Upon activation of the Customer’s Data Plan, and thereafter, on the day that the Data Plan renews for the following month; and
(b) in full and in cleared funds to a bank account nominated in writing by us.
All amounts payable by the Customer are inclusive of VAT.
23. No Set-Off
All amounts due to us from the Customer under the Contract shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law). We shall be entitled to deduct any sum owing to the Customer from any sums owed by the Customer to us.
24. Your Responsibility to Pay
You are responsible to pay your charges in full even if incurred by someone else using your Services and even if you dispute the charges.
25. We Can Withdraw Services
We can stop providing the Services. We let you know at least 7 days in advance and may refund any sums you’ve paid in advance for Services that won’t be provided.
26. We Can End Our Contract With You
We can end our Contract with you for a service and claim any compensation due to us if: you don't make any payment to us when it's due and you still don't make payment within 7 days of our reminding you that payment is due; you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the Services.
27. Rebates
Rebates due to the Customer shall be notified to the Customer within 15 Business Days of the relevant billing period and will be paid within 35 Business Days of such notification
28. Credits
Credits due to the Customer and not paid in accordance with this Contract will be retained for a period of 12 months from the date they were notified to the Customer. If either of the circumstances detailed in the clause above has not been rectified before that date, then the credits will be lost. We will report all successful payments made by you under the Contract to credit referencing agencies. This may help to improve your credit rating and credit score although we cannot guarantee this.
29. Credit Rating
We do not accept any liability if your credit rating or credit score do not improve or if your credit rating or credit score is negatively affected by, for example, your choosing to make a payment to us under the Contract instead of discharging your other financial commitments.
30. Your rights if there is something wrong with the Services
If you think there is something wrong with the Services, you must contact our Customer Service Team: help@boshhh.com. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.
Remember too that you have several options for resolving disputes with us. Under the Consumer Rights Act 2015 you can ask us to repeat or fix a service if it is not carried out with reasonable care and skill, or get some money back if we can’t fix it. If a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable. If a time hasn’t been agreed upfront, it must be carried out within a reasonable time.
31. Complaints
Our Customer Service Team will do their best to resolve any problems you have with us or our services.
32. Disputes
We are committed to resolving any disputes with you amicably, and as efficiently as possible. However, these terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
33. Limitation of liability
We are only legally responsible to you as set out in this Contract or in accordance with your legal rights and for your loss or damage which we directly cause. You must tell us of any claim against us promptly while we still retain relevant records. Our total liability to you is limited to a maximum of £250.00.
34. Exclusion of liability
We exclude all liability for:
a. loss or damage of a type that could not reasonably have been expected by both of us when we entered this Contract;
b. loss of income, profit, business, savings, lost opportunity or wasted expense;
c. loss or damage to your equipment, software, data or content unless due to our negligence;d. loss or damage related to third party sites or other internet usage accessed through our service, including their content, any goods and services you obtain from them or viruses;
e. your failure to follow any reasonable instruction from us in relation to the Services, for example in relation to installing your SIM.
Nothing in these terms limits or removes our liability for our fraud, for death or injury caused by our negligence, or relating to consumer rights that cannot be limited under English law.
Any part of the terms that is not legally effective will not affect the remainder of these terms, which will remain effective. This clause will survive termination of the Contract.
35. We're not responsible for losses you suffer caused by us breaking this contract if the loss is:
Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control.
Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
Data protection We will only use personal data about you as set out in our Privacy Policy which is available on our website at boshhh.com.
Other important terms The Contract is personal to you. You may not transfer your rights or responsibilities to someone else without our consent. We may transfer our rights and responsibilities without your consent and we’ll ensure that your rights under the Contract are not affected.
No Third Party Rights. These terms do not confer any benefit on any third party under the Contracts (Rights of Third Parties) Act 1999.
Enforcement of Terms. Even if we delay in enforcing the terms, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaching the terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
Call Monitoring. We will monitor and record some calls or webchat communications to customer services for training and quality control purposes or operational or compliance reasons.
